Disputing an Unfamiliar Charge

If you notice a charge labeled "trycurves" on your billing or bank statement, it typically indicates:​

1. Purchases from trycurves or Its Parent Company:

   • You bought an item directly from trycurves or an affiliated entity.​

2. Subscription Renewals:

   • An existing subscription associated with trycurves has been renewed.​

3. Family Member Purchases:

   • Someone in your family made a purchase from trycurves or its parent company.​

Steps to Identify the Charge:

1. Search Your Email:

   • Look for emails with subjects like "Thank you for your purchase" or "Order summary."​

2. Match Receipts:

   • Find a receipt that corresponds to the charge amount on your statement.​

3. Identify the Sender:

   • Check the sender's email address and domain (e.g., "[e-mail]").​

4. Visit the Website:

   • Go to the domain's website to see if it's recognizable.​

5. Contact the Store:

   • If you recognize the website:​

     • Click "Contact Us" at the top.

     • Or, find "Submit a Ticket" in the footer.

Contact trycurves Support:

If you're still uncertain about a charge after these steps, please reach out to trycurves Customer Service.​

NEED FURTHER ASSISTANCE?

For additional support or questions, please submit a ticket here. Our Customer Service team will respond within 48 hours.